Contact Us
When the form is the wrong place
Ignoring the guidance below can put your money, your identity or your recovery at risk. The contact form is for routine questions about Fortuna’s games, payments and promotions — nothing else.
If gambling is causing you distress, do not use this form. Contact a specialist support organisation instead. They offer free, confidential help and can talk you through self-exclusion, deposit limits and other protective tools. The team behind this website cannot take that role, and waiting for a reply here would only delay the support you need. Go straight to a recognised gambling-support charity, or to the tools Fortuna itself provides for limiting play.
Matters the team can handle
The editors read and reply in English, and they answer in English. If you write in another language, expect a slower or incomplete response, so keep your message in English where possible.
Use the form for practical questions: how a promotion works, a game rule you do not follow, or a technical fault you want reported. The team can also point you to the right section of the site if you are unsure where to find something.
Never send sensitive data
The form is not a secure channel for financial or identity material. Do not paste in your card number, bank details, passwords, PINs, or scans of your passport, driving licence or utility bills. A support agent will never ask for these through a contact form, and any request that does arrive that way should be treated as fraudulent. If you believe you have already sent such information, change your passwords and contact your bank without delay.
Keep the message to a description of the issue and, if relevant, your account username. The team will ask for verification documents later, through Fortuna’s official and protected channels, if they are ever needed.
What happens to your message
Every enquiry is read by a person. Replies come from the same team and stay within the same conversation, so you do not need to repeat yourself. If the question concerns a withdrawal, a bonus or an account block, the team will explain the next step rather than resolve it directly from the form.
Do not expect an immediate answer. Response time depends on the volume of enquiries and the complexity of your question, and the team handles messages in the order they arrive. If your matter is urgent and involves your safety or your money, use the dedicated channels Fortuna lists on its own help pages rather than this form.